Cancellations

We understand your travel plans may be subject to change, which is why we offer a simple way for you to cancel your reservation via our website, our mobile app, or by calling 1-800-BLUE VAN(258-3826) anytime, day or night.

  • Website
    • Signed In: Click the Menu in the top right, click My Trips, click Manage Trip, click Cancel Trip, and then confirm your cancellation.
    • Not Signed In: Click the Menu in the top right, click Manage Trips, click Find Your Trip, enter your Confirmation Number and Last Name and click Find Trip. Then click Cancel Trip and confirm your cancellation.  
  • Mobile App
    • Tap the menu in the top right, tap My Trips, tap Cancel, and then confirm your cancellation. 

Regardless of how you made your reservation, simply give us two (2) hours’ notice prior to your pickup time, and we will give you a full refund of your fare. For reservations made via phone, the booking fee is non-refundable. SuperShuttle is unable to refund payment if cancelled with less than two hours’ notice prior to pickup time or in the event of a no-show.

Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information.

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